Your Heating Oil Questions Answered

What type of oil do I need? 

Look at the sight gauge on your tank to determine what type of oil you require.  Kerosene 28 (kero) is yellow; gas oil is red.  If you don't have a sight gauge, check with either the previous owner or the service technician (they often leave a contact sticker on the boiler).

I’ve just moved in – how do I know how much fuel I have?

Many tanks have a site gauge connected; remember to push the plunger so that the level re-sets. This will then adjust the ball to the level of the oil in the tank.  If you have a plastic tank, it should have the capacity embossed on it in a prominent place. We can deliver a specified quantity or we can fill your tank – whichever suits your needs/budget.

If you have an old metal tank and are considering replacing it with a plastic tank, contact us to arrange a site survey.

Where and how often do you deliver?

We deliver daily, except Sundays throughout Mid-Devon. View our delivery area.

Do you do emergency same-day deliveries?

Yes, whenever possible.  Priority is given to existing customers who have run-out or have an emergency. 

Do you have emergency barrels and drums?

We always have emergency barrels and drums for purchase during winter months

What if I have an emergency after hours?

We have an emergency line and all calls will be answered.

I placed an order today, how quickly can I expect my delivery?

Our delivery time is typically 2-3 days. 

Can you do a weekend delivery?

Yes, we deliver on Saturdays during the winter.

What is the minimum delivery I can have?

The minimum delivery of any fuel is 500 litres.  Due to to the calibration of the meters, companies are not permitted by Trading Standards to deliver less than 500 litres. The average order is 1000 litres.

Does the amount I order impact the price?

Yes. Larger quantities are cheaper to purchase per litre than smaller quantities.  In particular, ordering 500 litres at a time puts the cost up to you and to us.  We offer a price break for an order of 750 litres or more.  Why not join our top up program and spread your payments out?

What is your price for delivered fuel?

If you would like today’s price for a fuel delivery, please call us on 01837 55700.

Why is the price different each time I order?

Fuel prices are directly linked to the price of crude oil.  As with any commodity, when demand is high, the price rises, which affects our prices and the price paid at the pump.  Of course, when demand is low then prices will fall.

Do I need to be in to receive a fuel delivery?

No, if access is easy, or we have been to your property before, we can deliver without you having to wait in for our driver.  Any special instructions should be given at the time of ordering.

I have restricted access to my property, can you still deliver to me?

Yes, in most cases, Moorland Fuels are able to get one of our smaller 4-wheel tankers onto your property.

We have had access problems despite the smaller tankers, can you help?

Yes, we have our ‘Baby’ tanker which reaches places other tankers cannot.

Is gas oil the same thing as "red diesel" i.e. 35-second oil?

Yes. Gas oil is red diesel. You are allowed to use it in tractors and any other vehicles used on private land, including a car or truck. There is also a law that says you can use the tractor on a public road within a 7 mile radius of the farm.  It is illegal to use it in a car or truck on the road.

Do you supply Premium grade Kerosene 28?

Yes, Moorheat Plus.  We also offer a range of additives for AGA's and Oil Boilers.

Not quite sure what you need? Call 01837 55700 and our friendly team will help you make an informed choice to best suit your needs.