Your Delivery Questions Answered
How do I know how much oil was delivered?
All deliveries are monitored by the tanker's meter and regulated by trading standards. Your delivery ticket will show you the actual amount of oil delivered, and this will be left with you by your delivery driver. If you are not at home during the delivery he will usually post it through your letterbox.
When will my oil be delivered?
We try to deliver within 48 hours of when you place your order. During peak months this can change depending on volume and inclement weather.
Do I need to be at home when you deliver?
You only need to be at home if the driver is unable to obtain access to your tank without you being there, or if you keep your tank locked. If you wish to be there please let us know. If you do not request this you will not be contacted prior to delivery.
Will you let me know when my oil will be delivered?
If you would like to know when your fuel will be delivered please let us know and we will accommodate your wishes. We can call you prior to your delivery.
Can I ask the driver to "top me up" when he arrives?
No. You have ordered and paid for a specific amount of fuel. Since fuel prices change daily, the price on date of delivery could be different to the price on the date you ordered.
I need a delivery earlier than the time stated on the order confirmation. What can I do?
Call us at 01837 55700. We always try to accommodate our customers’ needs and if it is possible we will work with you to find the best possible delivery time.
The order has not been delivered?
If your order has not been delivered by the time indicated on your confirmation, please call us at 01837 55700. Please understand that during inclement weather it is not always safe to have a tanker on icy roads, and so delivery times can change.
How far can the tank be from the tanker?
Most standard tanker hoses are approx 40 metres (125 feet). If you require a longer hose please let us know.
My filling access is what they call an offset pipe
For safety/environmental reasons offset fill locations (where the delivery driver cannot see the tank whilst filling) pose a difficult problem for the driver. It is essential to inform the office on placing your order of this delivery requirement in order for us to find the safest way to meet the delivery.
Will it always be the same driver who delivers my fuel?
We make every effort to schedule the same driver each time you require a fuel delivery. We believe this continuity helps create more efficient service because the driver becomes more familiar with you, your tank and your area.
Do you record calls?
Yes, we do record calls for monitoring and training